Viasat’s customer care team is focused on excellent service, from sales to installation to ongoing support. When you sign up for Viasat Internet, your customer service rep will schedule an installation appointment. An adult (18+) with decision-making authority must be present during installation, so we will find an installation time that works with your schedule. Viasat service is always installed by certified Viasat installation technicians to ensure that the satellite dish is precisely calibrated. You can expect to get a call from your installer before your installation date to confirm the details of your appointment. They will also review site requirements and discuss any preferences you may have about installation location.
Locations and Equipment
The Viasat installation expert will choose the optimal location for your mini-dish to receive the strongest signal, taking into account your preferences whenever possible. They will most often install the dish on the roof or on an exterior wall, though they will sometimes need to use a pole to mount the dish. Wherever the dish is installed, you will find that you hardly notice it. At 30”x28”, it is small and blends in well on your house or in your yard. It is important that you only use Viasat’s proprietary equipment–other satellite dishes will not work with our service.
Renters and HOAs
If you are a renter, you must get permission from your landlord before the Viasat dish can be installed. If you’re a condo owner or subject to Homeowners Association rules, please review your HOA rules before committing to a Viasat contract. In most cases, the Viasat mini dish is completely acceptable, but we do advise that you verify the rules with your building or neighborhood before setting up installation. Please note–Viasat’s satellite dish is considered an “Over-the-Air Reception Device” by the FCC. According to the FCC’s rule (“OTARD”), nobody may restrict or impair a person’s ability to install, maintain, or use an antenna covered by the rule. Certain very specific restrictions may apply, but it is almost always legally permissible to mount the dish on your property.